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‎10-04-2026 09:18 PM - last edited on ‎10-06-2026 03:04 AM by Moderator

HP Recommended
Product: HP 15.6 inch Laptop PC 15-fc0000 (9Q6B1AV)

No response whatsoever on my ticket below from support in 12 months. Disgusting.

Case Number "Please do not include the serial number or any sensitive information" - has been Created CRM:0079503008605

 

Category:
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6 REPLIES 6

‎10-06-2026 08:04 AM

HP Recommended

Hello @integrity76, Welcome to the HP Support Community.
 

Thank you for your post, and we're very sorry to hear about your experience.
 

We understand how frustrating it can be when you have been waiting for an update on a support case for an extended period of time. We appreciate you bringing this to our attention.
 

We can see that a case has already been created, please provide us the case reference number on private message so that we can look into it and assist you at the earliest.
 

Also, we request to check if you have received any recent emails regarding the case, please check your Inbox, Spam, and Junk folders to ensure no communications have been missed.
 

We sincerely apologize for any inconvenience caused and understand your disappointment regarding the lack of communication. We appreciate your patience and encourage you to continue working through the existing case reference, as this will allow the support team to review all previously documented information.

 

Have a great day!

I'm an HP Employee.


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‎10-06-2026 01:30 PM

HP Recommended

Case Number 5148776249

 

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‎10-06-2026 01:31 PM

HP Recommended

Thank you so much for your response. @integrity76 

 

We will look into the case number and update you.

Have a great day!

I'm an HP Employee.


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‎10-07-2026 07:05 AM

HP Recommended

Thank you so much for your response. @integrity76 

 

We did look into the case, however, there is not much information on the case. 

Could you please let us know the issue you are facing with the laptop to raise a warranty claim so that we can assist you accordingly?

Have a great day!

I'm an HP Employee.


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‎10-07-2026 09:47 PM

HP Recommended

Hi Meghana 10

 

Its been such a long time for HP to respond.

 

There is nothing wrong with my laptop at the moment.  Its about the warranty period.  I had uploaded my purchase receipt and HP's duration of the warranty period is short.

 

Regards

  

 

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‎10-08-2026 12:28 PM

HP Recommended

Thank you so much for your response @integrity76 

 

We would like to apologize to you regarding the delay in response.

 

However, we would like to provide you information regarding the warranty and details on private message. 

You can access the private message through the link - Private Messages - HP Support Community

 

Have a great day!

I'm an HP Employee.


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