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‎02-23-2018 12:02 PM

HP Recommended
Product: HP 15-ay081ur
Operating System: Microsoft Windows 10 (64-bit)
Greetins. CPU-Z shows 2 slots of RAM, official HP manual says, that my notebook have 2 slots, but actually I have only 1 slot on motherboard.
What should I do with it?
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-23-2018 12:10 PM - edited ‎02-23-2018 12:11 PM

HP Recommended

Unfortunately, the following information from the manual is accurate. The key information to note is that only Intel Core processor models have two slots of customer accessible memory slots. Models with Celeron processor, such as yours, do not have that memory upgrade capability.

 

From the manual:
 
"Memory
Two non-customer-accessible/upgradable memory
module slots (Intel Core processors)"

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

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7 REPLIES 7

‎02-23-2018 12:10 PM - edited ‎02-23-2018 12:11 PM

HP Recommended

Unfortunately, the following information from the manual is accurate. The key information to note is that only Intel Core processor models have two slots of customer accessible memory slots. Models with Celeron processor, such as yours, do not have that memory upgrade capability.

 

From the manual:
 
"Memory
Two non-customer-accessible/upgradable memory
module slots (Intel Core processors)"

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎02-23-2018 01:26 PM

HP Recommended
I have N3710
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‎02-23-2018 01:31 PM

HP Recommended
Once more look up to manual for HP 15-ay000.
Its eritten about DDR3L-1600 two slots.
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‎02-23-2018 01:31 PM

HP Recommended
Page 6
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‎02-23-2018 01:35 PM

HP Recommended
Ok, lets imagine that my manual is wrong (i got it here on this forum from a person who told me that my pc has posibility to add ram). What about CPU-Z? It shows 2-nd slot....
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‎02-23-2018 05:30 PM

HP Recommended
Sorry, i was wrong. Found it on other page of manual. Ty.
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‎02-23-2018 07:30 PM

HP Recommended

No worries.

 

You're welcome


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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