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‎02-01-2019 08:35 AM

HP Recommended
Product: pavilion 15-bw0xx
Operating System: Microsoft Windows 10 (64-bit)

I have no sound from my headphones on my hp laptop 15-bw0xx, no error or other messages can anyone help? Please.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-01-2019 11:49 AM

HP Recommended

@Ziggy18 

 

Please enable it first from Playback devices as follows:

 

1. Right click speaker icon (right hand corner)
2. Select Sounds
3. Select Playback
4. Right click Headphones
5. Enable it t
6. Click Apply.

 

If you sould not see headphone on the list, you have to do aclean install audio software:

 

(a) Download the following driver and save on your computer,


            https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93151.exe


(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-01-2019 11:49 AM

HP Recommended

@Ziggy18 

 

Please enable it first from Playback devices as follows:

 

1. Right click speaker icon (right hand corner)
2. Select Sounds
3. Select Playback
4. Right click Headphones
5. Enable it t
6. Click Apply.

 

If you sould not see headphone on the list, you have to do aclean install audio software:

 

(a) Download the following driver and save on your computer,


            https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93151.exe


(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎02-03-2019 01:52 AM

HP Recommended

sorry but followed your instructions and nothing has changed.

Was this reply helpful? Yes No

‎02-04-2019 01:53 AM

HP Recommended

nk you, all well now.

Was this reply helpful? Yes No
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