• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-30-2022 07:58 PM

HP Recommended
Operating System: Microsoft Windows 11

Hi, 

I recently purchased an HP 17-cn0023dx from a BestBuy vendor. However, HP would not let me register my product - I tried downloading the "Let HP Detect Your Product" tool and ended up with a "HP could not identify your products" message. I then tried to put in my product serial number (which I retrieved from the under base of my laptop). Same issue.

 

I want to ensure that I get support for my laptop / run HP's diagnostic tools / ensure all the drivers are up to date. I am also getting an insane number of "One of your disks is at risk (SMART event)" messages from the Intel Optane Memory and Storage Management app. 

Help please! 


Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-30-2022 10:40 PM

HP Recommended

@EssJayQue 

 

Have you tried to enter 668S3UA. Can you run HP Support Assistant (HPSA) ? Please use that first to see what it is.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎12-30-2022 10:40 PM

HP Recommended

@EssJayQue 

 

Have you tried to enter 668S3UA. Can you run HP Support Assistant (HPSA) ? Please use that first to see what it is.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No

‎01-01-2023 09:31 AM

HP Recommended

Amazing, thank you! 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.