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Noise comming from screen when moving the laptop

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HP Spectre x360 Convertible 15-eb0xxx
Microsoft Windows 10 (64-bit)

Good afternoon HP community,

 

I bought my HP Spectre x360 Convertible 15-eb0xxx in August 2020 (4 month old). 

 

I have noticed lately a clipping noise coming from the screen whenever I move the laptop. I hear it when I open the laptop and the screen is moving. It sounds to me like some tiny hardware piece detached or something and is now loose inside the screen. The noise won't happen when the laptop is closed (probably thanks to the magnetic things on the keyboard part, keeping that hardware piece steady). 

 

I have taken great care of this laptop since I bought it. I have not dropped it or hit it by mistake and I am being very careful whenever I need to move it. 

 

I would like to add that so far, I have not noticed any performance issue linked to this, but it just doesn't sound normal for such a high end and robust product. 

 

Has anyone experienced something similar? 

 

Thanks in advance

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@JonInTime

 

I reviewed your post and I understand that you hear a noise when you move the laptop.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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