Noise from microphone

[Tony_Raf]

Hi everyone.

I have purchased a HP Envy 13 laptop. One of the most amazing machines I have had so far. The last couple of months I have a problem though that I was expecting to be fixed with an update or drivers but had no luck.

When I make a skype call or generally use the microphone, my voice to the receiver on the other side, is heard like had a filter applied that made it sound like electric and they cannot understand me at all. I have recorded this and its really annoying. I am pretty sure that it is a hardware issue and has nothing to do with software. Please is there any fix or something I could do.

Thank you for your help.

Antony

[Kumar0307]

@Tony_Raf, Welcome to the HP Support Community!

Try connecting an external microphone and check if it works fine.

Check the microphone settings

1. Right-click the Sound icon in the system taskbar, beside the clock. Select Recording Devices from the drop-down menu.

2. When the Sound window opens to the Recording tab, select Microphone. The Microphone entry should say that it is working, and there should be a meter beside the entry.

3. Tap the plastic above the display gently. The meter should respond to the sound stimulus by rising and falling.

4. If the microphone is not working, or if the meter is not present, or does not seem to respond to sound input, try the following:

   1. Click Properties and in the Microphone Properties window, make sure the device is enabled in the Device usage drop-down menu on the General tab.

   2. Click the Levels tab and set the microphone volume to 100.

   3. Click the Advanced tab and make sure all options are selected.

   4. Click Apply and then OK. Close the windows.

Try recording again to determine if the problem is resolved. If the issue persists, proceed to the next step.

Install updates using HP Support Assistant

1. In the search box, type and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Let us run a test on the hardware components of the PC

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. Perform Component Test > Audio. Share the result on your next post.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!