Noisy fan HP Pavilion 14-ce

[TomB37]

Hi, 

firstly, I love this laptop no complaints except the noisy, no, screeching fan issue is driving me nuts.

I do not believe this is a software issue it’s a manufacturing flaw, something to do with the fan shaft or bearing mechanism lubrication perhaps.

The only way to stop the noise is to a cold reboot. (Restart will not work). For reference all S/w recommendations and Bios updates have been done.

(purchase date: 10th July 2019

Can I claim for a fan replacement?

[praveen196]

@TomB37 Welcome to HP Community!

I understand that you are getting noise from the fan.

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

Or you can conatct the local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[TomB37]

As my machine was out of warranty - I replaced the 2 Fans with two new ones bought in the internet. 

All is quiet! - it's great

Thanks