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ENVY x360 Convertible 15-dr1xxx product number 7VY77EA#ABZ
Microsoft Windows 10 (64-bit)

Hello. I was playing a game on my laptop and, as usually, it got hot and fans started to work properly. As I closed the game, the fans began to make a strange noise. It wasn't the usual "air" noise, made by the quick movements of the fans, but a bad and "true" noise, as if a fan broke but continued to move.

Now, when the fans start to work, I continue to hear that awful noise...what did go wrong? What can I do? I have to bring my notebook at university but other people would hear the noise if fans start to work during the lesson.

How can I fix this? If I still have the assurance will HP repair my laptop if it's needed to be repaired? It's still new. Thank you in advance.

1 REPLY 1
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@Lorenzo18


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please try updating the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists please contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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