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‎04-21-2023 02:13 PM - last edited on ‎04-21-2023 02:42 PM by Retired

HP Recommended

 

I just bought a 15-s eq3031nl from a on-line shop.

The laptop seems ok, but when touching it does a strange noise, in almost every point over and around the keyboard, it's very loud and annoying. It seems as if the shell (keyboard site) does not adhere. Using it like this is impossible, can't imagine working with it.

Link to video --> [content removed] 

I'd like to know if it can be considered a manufacturing defect or not, and possibly who has to have a look on it, if the seller or an HP service center. Also if this kind of problem can be covered under warranty.

Thank you

 

Category:
3 REPLIES 3

‎04-25-2023 07:35 AM - edited ‎04-25-2023 07:35 AM

HP Recommended

Hi @Dam_0,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing noise issues with your HP 15-s eq3031nl Notebook.

 

I suggest that you run an extensive system test by following the steps listed below:
1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. 
3. When the menu appears, press the F2 key.
4. From the main menu, click System Test and then click on Extensive Test.
5. Click Run once.
You may also refer to this weblink https://support.hp.com/lt-en/document/ish_2854458-2733239-16 

 

Let me know if this helps.
Take care and have a nice day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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‎05-03-2023 02:43 PM

HP Recommended

It's not a software or bios problem. Just watch the video to understand what kind of problem it is.

Thank you

 

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‎05-03-2023 02:49 PM

HP Recommended

Hi @Dam_0,


I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

 

Hope this helps.
Take care and have a good day.

Rainbow23 - HP Support.
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