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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Bob44102482
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Non-HP Detected message on startup even though it is a HP battery

HP Recommended
Spectre x360
Microsoft Windows 10 (64-bit)

I have a 2018 Spectre x 360 (15-CH011dx) where the battery swelled to twice it's thickness. I purchased a 928427-271 battery online and installed it. I immediately received a "Non-HP battery detected. Battery counterfeit error" message on screen. It would bootup normally by pressing enter.

I returned the battery and bought another from a HP certified repair center (UbreakIfixit) but the battery continues to provide the same message at startup.   Is there a way to reset something to remove the message?

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KrazyToad
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HP Recommended

@Bob44102482

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

 

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Bob44102482
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Thank you for your reply. I followed your instructions and found a newer version of bios (F.34)  and installed it. I then proceeded per your instructions but unfortunately, I still get the same message at startup.

When I go into diagnostics (pressing F2), it tells me that the software version is out of date and to go to the Techcenter/PCDiags for update.  I found a newer version there and downloaded it. Although it now shows the newer version number on the screen, it still says that it is out of date and a newer version is available.  There is nothing newer shown for this computer.

I had read that a full charge and discharge might help but I tried this twice and still get the message.

Is there a setting in the registry that might turn this message off?

 

Thanks again for your help.

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KrazyToad
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HP Recommended

I suggest you contact HP Support in your region for assistance since you already tried replacing the Battery from HP Certified reseller

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

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