Non-removable battery failed diagnostic test

[posiedon72]

Hi,

Recently, my laptop had only been charging up to 77%, and then when I removed and re-attached the charging cable thrice, each time it went up by 1%, and stopped doing so at 80% and now it is stuck there. I tried the online solutions by troubleshooting the battery, re-installing the battery drivers, etc. Finally I tried the Hardware Diagnostics UEFI test and as shown on my attachment, it returned a failure ID: OU1U4M-975A7P-XD7W2K-COCAO3 (not even sure if it's meant to be the alphabet O or number 0 when I typed out the ID). It says the battery needs replacing, although I am not able to find the battery online as I have no details about it. My laptop product ID is 4RE79EA#ABU. Please advise what I can do to fix my battery's issue.

Thanks

Thanks

[Dragon-Fur · Accepted solution]

@posiedon72 

Welcome to the HP Community Forum.

The battery test results indicate the battery should be replaced.

Tests aside, the battery is a candidate for replacement at this age.

The details in the code make no difference to the outcome - regardless, any details in the coding are only available to HP Support.

Open

Maintenance and Service Guide

Part Number and Replacement Procedure - Page 39

Description                                                                               Spare part number

Battery, 4 cell, 70 Wh, 4.55 Ah (includes Mylar and sponge)           917724-856

Battery, 4 cell, 52 Wh, 4.55 Ah (includes Mylar and sponge)           L08855-856

Details / Additional Information

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

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