Not able to install ELAN fingerprint sensor Driver

[UKJALLI]

Able to download but not able to install ELAN fingerprint sensor Driver

[Nirvana_95]

Hi @UKJALLI 

Welcome to the HP Support Community. 

I see that you are able to download the ELAN fingerprint sensor driver but unable to install it. Do not worry, we are here to help you with it.

May I know from where did you download it? 

Did you use the HP website to download it?

If you haven't done it yet, please update the BIOS using the HP Support assistant: click here for details,

Once done, restart the device and check if it works, if it does not, try the below steps:

1. Open the Settings app. You can do that quickly by using Windows Key + I shortcut.
2. The settings app will now appear. Navigate to the Apps section.
3. Locate the fingerprint reader software on the list and select it. Now click the Uninstall button.
4. Follow the instructions on the screen to complete the uninstallation process.

Update the drivers from the HP website. Here is a link: https://ftp.hp.com/pub/softpaq/sp133001-133500/sp133105.exe  

And if that didn't help, create a new user account and check if that works, 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @UKJALLI 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!