• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Folio 9480m

Hi . My laptop does not detect the hard drive and my hard drive does not turn on and it does not work . Help me please

IMG_۲۰۲۰۰۳۰۸_۲۲۰۴۰۴.jpg

3 REPLIES 3
HP Recommended

Hello, so I recommend to you to open your hard drive tray and remove your hard drive, clean the connector and replug in for check if your disk is starting (mechanical) when you power on your PC. 
For help you can use your maintenance manual, pages 32 to 34:

http://h10032.www1.hp.com/ctg/Manual/c05228980

 

If it is working I recommend to you backup all your files.. If not working, do you have an order drive or an other PC you can insert your disk into to try? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

HP Recommended

Hi . I tested the laptop hard drive on another laptop it was healthy and turned on but it doesn't detect on my laptop and it doesn't turn

 

Please send file bin bios for me

on HP Folio 9480M 6050A2648201-MB-A02 Bios

HP Recommended

If your drive is don't turn it is probably not a BIOS problem, so you can try to update the BIOS but it is a risked operation, you risk to brick totally your motherboard. 

 

I think you need to check the connexion cable. I see you need to have an adapter between the connector and your drive, you can clean it and the connector on the PC. Personally I am using domestic alcool and stem ribs for this operations. 

 

And I not recommend this operation but if you really want upgrade your BIOS the last version is available here: Download

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.