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‎08-12-2022 11:23 AM

HP Recommended
Product: HP Notebook - 15g-dr0006tx
Operating System: Microsoft Windows 11

My laptop working properly at morning but now it can't start up even display also not turning on.

Things happen : I have connected usb mouse before laptop goes off which is not working properly ( I mean my mouse has broken wire and checking that)

Then laptop goes off I thought it was in sleep mode I don't know what happened then .... Now when I have started it the issue occurred only disk light turn on not processor also processor fan started but laptop still off nothing showing . 

I have tryed to start with connecting powe adaptor but not working.

I have also tryed long press power button for 30 -50 second but not working.

It has inbuilt battery so I have removed back panel and remove battery to check if any static current issue .

 

Category:
1 REPLY 1

‎08-12-2022 12:27 PM

HP Recommended

Hello @Shubham2710 

Sorry to hear that you are having problems ... I would like to help you.

Follow the HP standard procedures:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

 

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