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‎06-26-2019 09:20 AM

HP Recommended
Product: HP Omen
Operating System: Microsoft Windows 10 (64-bit)

Around 10 days ago, and for no apparent reason my letter D on the laptop keyboard decided not to work. Given that I purchased my laptop last September, and with 3 months of guarantee to spare I went to check it up. However, the guy working there "chief engineer" although I doubt he graduated high school, decided that the reason behind such malfunction is misusing from my part, which automatically places the laptop out of guarantee. He says that I have spilled a drink or something. Now this cant be any further from the truth as I am treating the laptop good and I do not eat or drink near it, who would with a $1,800 laptop? This is causing inconvenience to me and I personally see it as a cheap hit to avoid replacing or fixing the issue. I am currently in Jeddah, Kingdom of Saudi Arabia and I need a solution to my problem.

1 REPLY 1

‎06-26-2019 10:08 AM

HP Recommended

Hi,

Since you are under warranty, you could try contacting HP Support directly. If you identify your PC in the link below, it will give you contact options.

https://support.hp.com/emea_middle_east-en/contact/laptops

 

Hope it helps,

David

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