Notebook Charges while powered off, not when on.

[Jendonintendo]

I've had a similar issue to this shortly after I got this laptop. However it's slightly different now. My laptop no longer charges while I have the laptop on, but charges while the laptop is shut down. I have two power adapters and they both do the same thing. My battery is not one that can come out. When this issue happened last time it didn't charge at all and was sent in to be fixed because it was still under warranty. I've done the battery test and calibrated my battery got it fully charged again and here we are slowly losing it's charge while I am using it and it's plugged in. I found a similar post on here however after doing all of those steps as well I still nothing. I'm not sure where to go from here.

[praveenbv]

Hi@Jendonintendo, Welcome to the HP Support Community!

We reviewed your post and I understand that the  Notebook is not Powering ON,

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.

F6 + Power Button

• CMOS Rest (a combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

If the laptop does not power on then please continue with the below steps:

• Disconnect the charger and remove the battery out.
• Connect only the battery and check if the laptop powers on.
• Likewise, remove the battery out (if removal battery ) and connect only the charger, and check if that helps.

Keep me posted. Happy to help!

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Have a great day!