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‎04-05-2023 06:59 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have a HP 15-AC120NA notebook, I hadn't used it in years up until the past 2 weeks but all seemed OK.

 

Last night I was using it while it was charging and I noticed that the battery icon keeps changing between connected and not connected.

 

I shut down the notebook and the charging light was red to indicate charging, 5 mins later the light changed to blue for around a minute and then it goes back to red.

 

I have used the HP Support Assistant to check the battery and it says it's 'normal' and the capacity is '87%'

 

Am I right in assuming this is a hardware issue? and if so any ideas what the problem is likely to be? notebook? battery? or charger?

 

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