Notebook HP - 15S-EQ1057NL with Ryzen 7-4700U: Wi

[Giangi_Fan87]

Notebook HP - 15S-EQ1057NL with Ryzen 7-4700U: Wi-Fi issue

Realtek RTL8821CE 802.11a/b/g/n/ac 

I'm experiencing issues with Wi-Fi signal strength after my laptop accidentally fell about 60 cm while closed. At least, I think that's the cause.

The signal is very inconsistent and variable, but if I get really close to the router, it reaches 92%. At a medium distance of about 2.3 meters, the signal strength is around 40%-50%, which is too weak.

What can I try? The official HP test does not detect any issues with the wireless card. Such a shame!

What could be causing this? Is it expensive to repair? I don't have much financial flexibility at the moment. I'm struggling to find proper assistance in my city, and the laptop is out of warranty. Could this possibly be a software issue?

Where are these antennas located? It's too difficult to disassemble! I would probably make things worse.

This is really upsetting me because I use it for work.

Thanks!

[Paul_Tikkanen]

Didn't you see my reply to your question about adding more memory?

I gave you the service manual last week.

Read it and see if you can open it up yourself.

Otherwise, maybe you have a friend that is handy with that kind of thing.

Notebook HP - 15S-EQ1057NL with Ryzen 7-4700U: soldered RAM? - HP Support Community - 9316987

That tells you how to access the Wi-Fi card location.

It is possible the fall detached the Wi-Fi antenna connector from the Wi-Fi card.

Before you take the notebook apart to inspect for any physical issues, see if installing the latest Wi-Fi and Bluetooth drivers for the RTL8821CE resolves the problem.

Realtek RTL8xxx Wireless LAN Drivers 

Version 2024.10.230.1 

https://ftp.hp.com/pub/softpaq/sp155501-156000/sp155768.exe

Realtek RTL8xxx Series Bluetooth Driver 

Version 1.10.1072.3000 

https://ftp.hp.com/pub/softpaq/sp155001-155500/sp155460.exe