Notebook Product Number difference

[MrNara]

Why is the Product Number printed on the bottom of my HP laptop chasis different from the Product Number detected by your HP Support Assistant app? Which should I use?

[ub6424]

Hello @MrNara 

Solution:

Mainboard had been changed !

The detected one should be used !

If HP has a problems you can tell them the original one.

best regards

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[MrNara]

This was a new notebook I just purchased, directly from HP.com

It was a custom option configuration.

It was delayed in shipment from China for quite a while.

Would any of the above explain this "mainboard change"?

I also purchased a 3-year HP CarePack using the number at the bottom of the chasis, I think.

The extended warranty date is not showing up in my HP Support Assistant app.

[ub6424]

Hello @MrNara 

The manufacturer can explain it, we can't. The motherboard might have been defective during the quality check and was replaced, quite easily.

best regards

---

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