• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Microsoft Windows 10 (64-bit)

Hi!

Have an HP 15bc200ur Notebook with 16 GB RAM (8*2) want to upgrade to 32 (16*2) but I didn't find any information on product page if motherboard supports 32 GB RAM or more, please advice.

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Yes, since your notebook has an Intel® Core™ i5-7300HQ processor, it should support 2 x 16 GB of DDR4-2400 CL17 memory.

 

You can confirm that by running this command:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

Below is the link to the service manual where you can find the memory removal and replacement procedure:

 

HP Pavilion Notebook PC Maintenance and Service GuideIMPORTANT! This document is intended for HP aut...

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

Yes, since your notebook has an Intel® Core™ i5-7300HQ processor, it should support 2 x 16 GB of DDR4-2400 CL17 memory.

 

You can confirm that by running this command:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

Below is the link to the service manual where you can find the memory removal and replacement procedure:

 

HP Pavilion Notebook PC Maintenance and Service GuideIMPORTANT! This document is intended for HP aut...

HP Recommended

Thank you very much, it really supports 32 GB! 

HP Recommended

You're very welcome.

 

Yes, it sure does.

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.