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- Notebook crashes constantly - different blue screens

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12-13-2021 08:48 AM - edited 12-13-2021 10:22 AM
Hallo zusammen,
seit ca. 4 Wochen stützt mein Notebook ständig ab - sehr nervig.. Es werden mir immer verschiedene Bluescreens angezeigt. Beim Start dreht der Prozessor sofort hoch auf 100%.. und dann gibt es Systemstarts da läuft er für ne Zeit lang als nichts wäre..
> Stillstandcode: DPC_WATCHDOG_VIOLATION
> Stillstandscode: PAGE FAULT IN NONPAGED AREA
- Fehlerursache: file protector.sys
> Stillstandscode: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
- Fehlerursache: Ndu.sys
> RAM-Speicher Test bereits durchgeführt -> OK!
> Festplatten Test auch bereits durchgeführt -> OK!
> Notebook mit der neusten Media Creation Tool Version neu installiert (Alle Treiber von der HP-Seite)
> HP PC Hardware Diagnostics durchgeführt
> UEFI HP Diagnostics durchgeführt
> DISM / sfc scannow ebenfalls schon durchgeführt
Hab auch bald alle Foren durch bzw. Google durchforstet.
Weiß echt nicht an was es liegt.. könnte es an Kaspersky liegen?
Besten Dank im Voraus.
---
Hello everyone,
for about 4 weeks my notebook is constantly supporting - very annoying.. I always see different blue screens. At startup, the processor immediately revs up to 100%. and then there are system starts because it runs for a while as nothing would be.
> Stop Code: DPC_WATCHDOG_VIOLATION
> stop code: PAGE FAULT IN NONPAGED AREA
- Error cause: file protector.sys
> Stop Code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
- Cause of error: Ndu.sys
> RAM memory test already done -> OK!
> hard disk test already carried out -> OK!
> notebook reinstalled with the latest Media Creation Tool version (All drivers from the HP side)
> HP PC Hardware Diagnostics
> UEFI HP Diagnostics
> DISM / sfc scannow also already carried out
Have also soon searched all forums through or Google.
Really don't know what it's about.. could it be due to Kaspersky?
Thank you in advance.
12-13-2021 11:51 AM
In my experience, this sounds like a memory problem. But then again, it's so easy to run a full memory diagnostic I usually check it first with something like Memtest86+ from a USB drive. Not really sure how thorough HP's built in memory test is, but it can be looped until error. I'd start out with HP's UEFI diaqgnostics and let the memory check loop until error and let it go overnight while you sleep.
Once memory is ruled out you can go on to other things.
17-cp0097er
HP Envy 27-b014
12-13-2021 11:57 AM - edited 12-13-2021 12:00 PM
Hi @Fiii
Had you considered starting Windows in Safe mode to troubleshoot and find out whether the issue is hardware, driver issue or OS related?
How to start Windows 10 in Safe Mode
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