Notebook doesn't charge

[Sirako]

Hello,
I think the charger for my HP Pavilion dv7-6b80ec (A6H87EA) is broken, I tested the cable with a Volt meter and it shows 0 volts. The LED next to the charging port doesn't light up when I plug in the charger. When I put my ear to the power brick while its plugged into the a power outlet I can still hear whirring noises. My battery is brand new, I just got it today. I bought it from the official HP market. It's an AVACOM MU06 (NOHP-G56-P29). I tried charging with my old battery, which doesn't hold any charge anymore and the new one, but the notebook still doesn't start up. I also tried turning the notebook on with the battery removed. However with the new battery while the notebook is plugged in and I press the power button, the LED next to the charging port flashes 3 times, the light is white. When the battery arrived I plugged it into the notebook and it started up without any problems, but I ran out of charge and the notebook turned off, when I tried charging it, it didn't work.

Is my charger broken? If so, where do I buy a new one? I live in the Czech republic.

Thanks for any potential answers.

[The_Fossette · Accepted solution]

Hi @Sirako,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the battery is not getting charged.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

Based on the details you have provided, it looks like the charger is gone bad and replacing the charger should take care of the issue.

I recommend you to contact HP phone support and they will assist you in ordering a new charger for your computer.

Here is how you can get in touch with the phone support.

Open link: www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!