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‎04-15-2016 05:50 AM

HP Recommended
Product: Pavilion dv7-4170us
Operating System: Microsoft Windows 10 (64-bit)

Hello Forum Team

 

Laptop model above has the following issue following and upgrade to windows home 10 ,64bit:

 

1)Graphic card is running full spin,with fan on.  It has the latest driver updated in device manager, also the hp assistant for windows 10 found no other update for this laptop, including bios.    Memory and cpu running and hard drive running less than 50%.  Startup application in task manager are reduced to the minimum application.  The graphic card is AMD radeon hd4200.

 

I spoke with my technician, he said that hp laptop  graphic card are not removable from the motherboard,  Is this true?

 

If it is removable, Where can I get a graphic card  model radeon compatible with this model, with at least 1gigabyte of memory?

 

2) I am not too familiar with laptop repair, but I found this video online showing repair on it:

 

 

the first link:

 

https://www.youtube.com/watch?v=-rK6yiJ_lXs

 

 

the second link is for bios upgrade, but  hp assistant found I had the latest one:

http://support.hp.com/us-en/document/c00042629#AbT0

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2016 06:34 AM

HP Recommended

Hi

 

Not sure as to the nature of the problem, but if you used an older driver could that help?

 

Compat Mode.png

 

Something like this

 

https://community.amd.com/thread/185041

 

http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%208%20-%2064

 

Downloaded AMD's drivers and its GOLDEN!!!

 

- Install all components of the driver normally (Catalyst Control Center etc.)
 -> The graphics driver itself will fail - you need to install it manually using the Device Manager!

- Open the Device Manager (right click on Start-Icon in left corner), go to "Graphics Card"
- Right click on the card and select "Update driver..." from the context menu (first entry)
- Click on "Search for a driver on the computer" (second entry)
- Click "Select driver from list"
- Click on the "Device..." button in the right corner
- Select the driver file (*.inf) from the extracted ATI folder. In my case, this was C:\AMD\Support\13-1-legacy_vista_win7_win8_64_dd_ccc\Packages\Drivers\Display\W86A_INF.
There are a few different files, it seems the dialog will choose the right one if you simple select one of them... TRY IT FIRST! Otherwise you could try to read the .inf files (they are just plain text files - maybe you'll find your chipset in there...
- Click on OK, the dialog will now show one or two entries, which should have the name of your graphics card - select one of them
- Click on Next - the screen(s) will go black and flicker, you will hear the device connection/disconnection sounds several times. Don't worry, everythings works as intended! 🙂
- The driver should now be ready - restart your system, and you should now be able to control your graphics settings using the Catalyst Control Center.

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎04-15-2016 06:34 AM

HP Recommended

Hi

 

Not sure as to the nature of the problem, but if you used an older driver could that help?

 

Compat Mode.png

 

Something like this

 

https://community.amd.com/thread/185041

 

http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%208%20-%2064

 

Downloaded AMD's drivers and its GOLDEN!!!

 

- Install all components of the driver normally (Catalyst Control Center etc.)
 -> The graphics driver itself will fail - you need to install it manually using the Device Manager!

- Open the Device Manager (right click on Start-Icon in left corner), go to "Graphics Card"
- Right click on the card and select "Update driver..." from the context menu (first entry)
- Click on "Search for a driver on the computer" (second entry)
- Click "Select driver from list"
- Click on the "Device..." button in the right corner
- Select the driver file (*.inf) from the extracted ATI folder. In my case, this was C:\AMD\Support\13-1-legacy_vista_win7_win8_64_dd_ccc\Packages\Drivers\Display\W86A_INF.
There are a few different files, it seems the dialog will choose the right one if you simple select one of them... TRY IT FIRST! Otherwise you could try to read the .inf files (they are just plain text files - maybe you'll find your chipset in there...
- Click on OK, the dialog will now show one or two entries, which should have the name of your graphics card - select one of them
- Click on Next - the screen(s) will go black and flicker, you will hear the device connection/disconnection sounds several times. Don't worry, everythings works as intended! 🙂
- The driver should now be ready - restart your system, and you should now be able to control your graphics settings using the Catalyst Control Center.

Was this reply helpful? Yes No

‎04-15-2016 08:16 AM

HP Recommended

Sylvain_Cyr

 

AMD stopped supporting drivers for their HP 2x/3x/4x-series a long time ago!  Which means, there are no supporting current drivers from AMD for Win10.

 

In addition, HP provides no Win10 drivers for your PC, either.  The latest drivers from HP are for Win7.

 

So basically, you should not have done the Win10 Upgrade because now, you are stuck having to force the installation of legacy drivers -- and there's every possibility that will not work.

 

Sorry, but a lot of the older Win7 PCs do not fare well when upgraded to Win10.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎04-15-2016 10:38 PM

HP Recommended

Hello,

 

 

I did reinstall the Legacy drivers link you provided,and follow exactly step by steps. 

 

Drivers installed correctly in device manager.(show steps below)

Legacy software installed correctly ,and pc rebooted after. (

https://community.amd.com/thread/185041)

I also followed few tips : removed check mark frow windows running full performance to recommended by windows.

I also make sure only required app run in startup menu.  My pc run less than 50% memory and around 25%CPU, hd idle are 20-30%

 

The Catalyst Converter help to reduce the power of the fan ,when laptop is idle. by 50%, It was not installed.

 

I am trying tomorrow dual boot  windows 10 /linux ubuntu this week , to seek if linux required less power of the graphic card.

 

Thank you for all.

 

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‎04-15-2016 10:40 PM

HP Recommended

 

 


Thank you for your feedback

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