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Roman_H
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Notebook fan not running at very high CPU temps / fan running full speed at no CPU load

HP Recommended
HP 15 (15-db1011nc)
Microsoft Windows 10 (64-bit)

Notebook fan not working properly:

- Fan sometimes not running at high temperatures: At light CPU load temp increases above 80°C (fan still not running) to hard thermal shutdown.

- Fan sometimes running full speed at low temperatures (CPU with nearly no load, temp about 40°C).

 

This problem occurred also 3 months ago when it was repaired by replacing whole motherboard. Now the problem is occurring again.

The problem seems not to be dependent on the OS - fan not working properly also when BIOS setup is entered.

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Echo_Lake
HP Support Agent
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@Roman_H

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

  • After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
  • Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  • In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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