Notebook high temperatures - Overclocking by itself

[Giannis008]

My laptop has been overheating (reaching temperatures of 130 C) for a significant amount of time now. My cpu power is 2.1 MHz which can be overclocked to 3.1 MHz. Right now it is operating at 3.1 MHz but  I haven't overclocked anything. It just does it by itself. I am using ATI Catalyst Control Center and specifically the power tab in the app to set the max frequency to 2.1 but it doesn't respond. It keeps running on 3.1 MHz. I also set it to 1.9 with and nothing changed. I updated the ATI CCC and the BIOS and still nothing. I contacted AMD, gave them details but they couldn't help me. They said I should get the operating temperature of my laptop from HP. I guess the optimal temperature is not 130 C. I have tried everything and it doesn't seem like I can control in any way the CPU frequency . It keeps running in the range of 1.3 to 3.1 MHz. Any suggestion will be helpfull here! Thank you!

[DavidSMP]

@Giannis008,

Good day. A  warm welcome to the Hp community. I reviewed the case. I will be happy to assist you here. Great commitment and excellent description of the issue. Kudos to you for that.

• Does it happen while playing High intensive games or videos?
• Are you using third-party apps to measure CPU and GPU temperatures?
• Did it happen after a recent power outage or surge?
• Did it occur after a software or Windows update?
• Does your computer lockup freeze or shutdown?
• Is the fan noisy?

Let's try these steps:

• Perform all the prescribed steps from this link: https://support.hp.com/us-en/product/hp-pavilion-17-e000-notebook-pc-series/5375409/model/6627478/do... (HP Notebook PCs - Reducing Heat Inside the Laptop to Prevent Overheating)
• Also perform all relevant steps from this link: https://support.hp.com/us-en/product/hp-pavilion-17-e000-notebook-pc-series/5375409/model/6627478/do... (HP Notebook PCs - Fan is Noisy and Spins Constantly, PC is Warmer than Normal)
• Launch HP support assistant and install all the recommended updates.
• Also, run all the latest Windows 10 updates and ensure that they are correctly installed on the computer.

Now check for issue resolution. If it continues, then there is more to it than meets the eye. The computer's hardware could be faulty and it needs to be repaired. I am being honest here by keeping your best interest in mind.

I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[Giannis008 · Accepted solution]

Hello and thank you for your help. I got to the bottom of it. I rarely use my battery, most of the times my laptop is operating plugged in. So I used the battery after some time and realized that the laptop wasn't overheating. So I went back to ATI Catalyst Control Center and tried to find differencies on the two operating modes( Plugged in -Battery). It turns out that if you click on thr Power tab and then The PowerPlay tab you can see that there are two options for each mode( Plugged in - Battery) and these are maximize battery life and maximize performance. When plugged in the option in my case was set to maximize performance so I selected the maximize battery life option. After that the laptop was operating constantly on 2.1 MHz which is the frequency that it is supposed to be working on, therefore I don't have anymore overheating issues!

[Raj1788]

@Giannis008,

It looks like you were interacting with @DavidSMP, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)