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‎09-13-2017 08:23 AM

HP Recommended
Product: Hp 15-f233wm
Operating System: Microsoft Windows 10 (64-bit)
The prongs on my notebook has popped or come loose and now my laptop won't charge. Does my warranty cover this and the connector clip to my keyboard broke how much does that cost to fix and is there a payment plan that get on if my warranty doesn't cover the repairs.
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-15-2017 08:59 AM - edited ‎09-15-2017 08:59 AM

HP Recommended

@MarcieD626

 

Welcome to HP Support Forums. 🙂

 

Let me take a moment to thank you for posting on the HP Support Forums. I came across your post and would like to help. 

 

I understand that you have an HP Notebook - 15-f233wm and the laptop has some hardware defects and you would like to get them fixed. I recommend you to contact our HP phone support to explore the hardware repair options for the laptop. The phone support team will evaluate the damages and let you know the cost (if any). 

 

Usually, any accidental damages are not covered under warranty. Hope this information helps. Feel free to let me know if you have any further questions.

 

Good luck!

 

 

View solution in original post

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3 REPLIES 3

‎09-15-2017 08:59 AM - edited ‎09-15-2017 08:59 AM

HP Recommended

@MarcieD626

 

Welcome to HP Support Forums. 🙂

 

Let me take a moment to thank you for posting on the HP Support Forums. I came across your post and would like to help. 

 

I understand that you have an HP Notebook - 15-f233wm and the laptop has some hardware defects and you would like to get them fixed. I recommend you to contact our HP phone support to explore the hardware repair options for the laptop. The phone support team will evaluate the damages and let you know the cost (if any). 

 

Usually, any accidental damages are not covered under warranty. Hope this information helps. Feel free to let me know if you have any further questions.

 

Good luck!

 

 

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‎09-15-2017 10:05 AM

HP Recommended
Thanks I will do that
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‎09-15-2017 10:19 AM

HP Recommended

@MarcieD626

 

You're welcome. 🙂

 

All the best! 

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