Nothing is working

[Spiritflower]

I can't get my keyboard/touch pad to work and I have tried just about everything. I recently got this and my mom will be super mad. I have to fix this quick. I went to the device management and stuff, but I can't fix the problem after restarting it like eight times. I don't know how it happened and I just turned off my laptop for the day and when I opened it in the morning, it wasn't working at all. I don't understand laptops that well and so some times it's hard to understand the instructions. I launched overdrive and Edge, but everything was working fine. Please help. I'm stuck.😥

My laptop is a hp windows 10.

[Riddle_Decipher · Accepted solution]

@Spiritflower Let me be your spirit guide and get your out of this situation, also, I'm hoping I'm not too late and its still a well kept secret from your mom 😉 That out of the way, here's what I suggest you do:

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, Do this if you haven't:

Have you attempted to connect the device to an alternate power cord or adapter?

Or check with another wall outlet, excluding any surge protectors to check if it works?

Alright, here's the best way to revive the laptop, using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

If the above doesn't help or the steps are insufficient, check the below steps:

Let's start with a hard reset of your notebook computer before you try any other troubleshooting steps.

Reasons for a hard reset

A hard reset has the following effects:

• Clears the memory.

• Reestablishes the connection between the BIOS and the hardware

The following conditions can be helped by the hard reset:

• Windows stop responding.

• The display suddenly goes blank.

• The computer does not wake from sleep or hibernate modes.

• Software applications freeze or fail to respond.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[Spiritflower]

Wow... It's working again.... It's funny because I kept having dreams where it is working and now I finish the steps... It's working! This is really a 'dream come true'. Thank you so much.

[Riddle_Decipher]

@Spiritflower That's awesome, perhaps, those weren't dreams but future predictions! 😉

I'm glad to have had a conversation with you, and if you ever need anything, feel free to write to us and/or tag your spirit guide. 🙂

Take care, stay well, and have an awesome day, ahead.