Numbers row (above QWERT keys) are not working except for 5 and 6.

[Megahut]

Hi,

Today while logging into windows, I noticed that the numbers keys from 1 to 4 and  from 7 to 0 are not working and only 5 and 6 keys work, although I can type all numbers using on screen keyboard or by using an external USB keyboard.

The numbers I'm mentioning here are located on the row above QWERT letters and under function keys, I do not have number pad on my keyboard.

I'm using windows 8.1
HP Pavilion G4 Notebook

Thanks in advance..

[TEJ1602]

@Megahut, Welcome to HP Support Community!

I see that the number keys on the keyboard are not working, I'd suggest you use the document HP Notebook PCs - Keyboard Troubleshooting (Windows) to isolate and resolve the issue.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Megahut]

Thanks for the reply,

I've already tried this troubleshoot while searching and the problem still exists.

Another thing I'd like to clear up, I tried to create a password using these numbers in the bios screen and it did not work either.

I hope this would help..

[TEJ1602 · Accepted solution]

@Megahut

I appreciate your efforts and time in trying to resolve the issue. This looks like a hardware issue.

Please reach out to the HP Support in your region regarding the service options for your PC.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Megahut]

So by hardware issue you mean that I need a new keyboard or the problem might be in the motherboard? 

Your reply will be much appreciated. 

[TEJ1602]

@Megahut

It is just a keyboard issue.

Thanks!

[Megahut]

Thank you, I really appreciate your help.