Numeric Keys (1, 4, 7, Num Lock) and the Omen Command Center Keys Do Not Work (Brand New Laptop)

[loganw3]

The laptop has been out of the box less than 24 hours and the numeric pad keys 1/4/7, the Num Lock key, and the Omen Command Center Key do not work.  I am guessing this is a hardware issue but I really have no way of telling.  It is extremely frustrating as this laptop took almost 2 months to get to me.

[Riddle_Decipher]

@loganw3 Did you check if the issue occurs on an external keyboard?

While you respond to that, here's what you need to do:

I recommend you attempt the below steps to identify the cause of the failure and resolve it accordingly:

• Try changing the keyboard layout/language and check if it works: Click here for steps.
• Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 
• Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
• Replace the battery, restart the notebook,
• if the issue persists, perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").

If the test fails, you can find the part number on the HP Parts Surfer & replace the parts on the HP Parts Store.

Or write back to me for alternate solutions to getting it fixed via HP.

P.S: Welcome to HP Community 😉

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