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‎07-16-2020 04:34 PM

HP Recommended
Product: Spectre x360 15-ch0xx
Operating System: Microsoft Windows 10 (64-bit)

My numeric keypad works well but it turns off randomly whenever  open up newly installed apps or when i change apps or visit different websites. I have to turn it on by pressing num lock each time it turns off

 

How can i make it permanent? Its very bothersome

3 people had the same question
3 REPLIES 3

‎07-19-2020 11:45 AM

HP Recommended

@arongkatz,

 

I reviewed your post and I understand that the number lock key turns off when you switch applications.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

  1. Click the Start key, select Settings.
  2. Click Ease of Access, then Mouse.
  3. Toggle Off Mouse keys.

 

If you continue facing the issue, then uninstall the keyboard driver from the device manager and then restart the computer and check.

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎07-27-2020 11:10 AM

HP Recommended

So i tried everything that was mentioned and was waiting for a while to see if it worked but no, the keys still get disabled from time to time. Maybe a little less frequent now

 

What can i do?

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‎07-27-2020 08:12 PM

HP Recommended

@arongkatz,

 

Update the BIOS and the chipset driver from the below link and check.

 

https://support.hp.com/in-en/drivers

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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