cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Highlighted
New member
2 1 0 0
Message 1 of 4
74
Flag Post
HP Recommended

Nvidia Driver

‎03-31-2020 02:25 PM

Product: HP Spectre x360 Convertible 15
Operating System: Microsoft Windows 10 (64-bit)

I have been having an issue with my hp spectre which wont  detect the nvidia graphics driver or activte it. I have tried updating windows, updating my bios with downloads provided by hp and i tried to uninstall the driver and reinstall it with driver downloads from nvidia and hp. When I tried to install the drivers i get the same error message "nvidia not compatible with this version of windows 10" or "compatible hardware not detected." I have tried to repairing and updating my HP with driver easy and restoro but the driver is still not being detected. I cant access the driver using control panel and the driver no longer appears in device manager since I uninstalled it. I cant find a means to reinstall it at all. Any help would be greatly appreciated in getting this driver to work.

3 REPLIES 3
Highlighted
Level 20
Level 20
117,432 107,613 17,050 26,105
Message 2 of 4
65
Flag Post
HP Recommended

Nvidia Driver

‎03-31-2020 02:29 PM

Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information.

 

https://support.hp.com/us-en/document/c00033108

 

The only suggestion I can offer, if your notebook is supported by the HP cloud recovery tool would be to back up any files you need to save onto a portable hard drive, use the cloud recovery tool to create a bootable recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

0 Kudos
Highlighted
New member
2 1 0 0
Message 3 of 4
52
Flag Post
HP Recommended

Nvidia Driver

‎03-31-2020 03:08 PM

Hello,

The full model is HP Spectre x360 Convertible 15-bl1XX and product number is 1VW22AV

0 Kudos
Highlighted
Level 20
Level 20
117,432 107,613 17,050 26,105
Message 4 of 4
45
Flag Post
HP Recommended

Nvidia Driver

‎03-31-2020 03:20 PM

Hi:

 

Yes, that model is supported by the HP cloud recovery tool, so I would try that.

 

Hopefully, there isn't a hardware problem.

 

One thing you can try before you resort to having to recover the PC.

 

Go to the device manager.  Click on the View tab at the top of the device manager window.

 

Select the 'Show hidden devices' option.

 

Click to expand the Display adapters device manager category, and see if the Nvidia graphics adapter shows up in light shade.

 

If it does, right click on it and select Uninstall.  Check the uninstall driver box.

 

Restart the PC and see if Windows installs the graphics adapter properly so that it appears normally.

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation