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‎01-13-2023 07:43 AM

HP Recommended
Product: HP Pavilion - 15-ck069tx
Operating System: Microsoft Windows 11

Hello, I have a pavilion 15 ck069tx notebook (i5-8250U and Nvidia Mx130 GPU confirmed), it was running fine until I installed the windows 22H2 beta update. After the update, I noticed Nvidia graphics wasn't detecting it so I clean install windows 10 again but that didn't fix the issue. I have also tried installing the latest Nvidia driver from hp and Nvidia sites both are not installing. Now the notebook is running on integrated graphics. any solution for this?

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Only intel Uhd620 is showing not Nvidia for manual installation.

 

Category:
3 REPLIES 3

‎01-13-2023 07:54 AM

HP Recommended

You can still roll back the windows 22H2 beta update, depending on how long ago it was installed.


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‎01-19-2023 07:56 AM

HP Recommended

Dear Erico, 

Thanks for your concern, unfortunately, I can't roll back. I have already cleanly installed windows 11. Is there any other way to fix this problem?

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‎01-19-2023 08:27 AM - edited ‎01-19-2023 08:30 AM

HP Recommended

Unfortunately, there is no other way. that I am aware of.


If you purchased your notebook with a Windows 10 OS you can create an HP Cloud recovery usb thumbdrive and reinstall Windows 10.

 

There is a tutorial and a link to the Cloud recovery at the hyperlink below.
You will need a USB flash drive with at least 8-32GB storage capacity to perform the recovery.

https://support.hp.com/us-en/document/ish_4511095-4511141-16


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