OEM RAM memory?

[Hamdamnond]

I purchased an HP Elitebook G9 with 32 GB RAM on Amazon.  I downloaded Windows 365.  I immediately had problems.  Constant crashing.  Too many stop codes to count.  Some were IQRL not less or equal; memory management; system service selection; system thread exception not handled; clock watchdog timeout; and page fault in non-page area.  The computer was useless.  I finally took to Geek Squad and they sent it to its service center.  The service center reported that the 32 GB RAM is not from HP, but made by Crucial, an after market part, and that the RAM failed.  The seller on Amazon, Amazing Warehouse, did not disclose that it used after market parts when selling a new HP laptop. The seller is not responding to me.  So my questions are: 1) is Crucial an after market part? 2) what 32 GB RAM do I need to buy for this model Elite Book?  

[Paul_Tikkanen]

Yes, Crucial is the retail division of Micron, so most likely whoever sold you the PC that is a member of Amazon marketplace upgraded the memory to 32 GB before selling the notebook.

If you enter the serial number of your notebook in the search window at the link below it should provide the amount of memory the notebook came with and the memory part numbers.

HP PartSurfer

Crucial is a very reputable company--OEM Micron memory chips are widely used in HP notebook and desktop PC's.

They offer a lifetime warranty on the memory but I don't know how you can get that without a receipt..

You can contact Crucial's customer service at the link below to see what your options are.

Contact Information | Crucial.com

The service manual has the HP part numbers for the memory modules (chapter 3), but you did not specify what model Elitebook G9 you have. 

[Hamdamnond]

Thank you.  I contacted Crucial and they are sending me an e-mail where I can provide information on the product and they will review my options.  Is it possible that the Geek Squad got it wrong and that the Crucial RAM was installed by HP at the factory? 

[Paul_Tikkanen]

You're very welcome.

No, I do not believe that HP installed Crucial memory.

You will find that many of the Amazon resellers upgrade the memory because it is cheap to do and if that notebook came with 32 GB of memory from the factory, it would have been at least a couple of hundred dollars more than you paid for it.

As I wrote earlier, enter your notebook's serial number in the partsurfer website, and I will bet that it came with 16 GB or 8 GB of memory from HP, and the memory part numbers will not bring up Crucial memory.

The part number will probably indicate Samsung, Hynix or Micron OEM memory.

There's absolutely nothing wrong with using Crucial memory.  Once in a while you get a bad chip.

I have a Dell desktop that I upgraded with Crucial memory and one of the 16 GB chips failed around a year into use.

I easily RMA'd it and got a new one which has worked fine for the last 3 years as well as the original one working fine since purchase.

It happens.

It is also highly unlikely that both chips are bad.  No doubt it is only one.

The only way to check is to remove one of the chips, run the notebook on the remaining one.

If it blue screens with memory errors, then you remove that chip and install the first one that you removed.

Then see if the notebook runs fine.  If it does, then you have isolated the bad chip.

If not, you have two bum chips, and that is very unusual.