OMEN 15 POWER ADAPTER SCORCHING HOT

[scoottttay]

My power adapter since day 1 has run as hot as lava. If you touch it while playing games it actually burns and hurts really bad. Iv been buying omen products for many years so im aware of HP's weird obsession with making their products run really hot. I have no issues with battery or connections. Everything runs normally. Im just looking for confirmation that this is normal to put my mind at ease. 

Thank you!

[Echo_Lake]

@scoottttay

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use the following steps to perform an AC Adapter Test using the HP PC Hardware Diagnostics.

1. Make sure the power cord and adapter is connected to the system and wall outlet.

2. Press and hold the power button until the computer turns off completely.

3. Turn on the computer.

4. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

5. In the Main menu, select Component Tests.

   Figure: UEFI Main menu with Component Tests selected

   

6. In the Component Tests menu, select Power

   Figure: UEFI Component Tests menu with Power selected

   

7. In the Power Tests menu, select AC Adapter.

   Figure: Power Tests menu with AC Adapter selected

   

8. Click Run once to start the test.

   Figure: Starting the AC Adapter Test

   

   NOTE: 

   If the AC Adapter test is not available, update the HP Hardware Diagnostics version. See HP Hardware Diagnostics.

9. When the test is finished, the results display.

   Figure : Example of AC Adapter Test results

   

   If the test result is PASS, there is nothing wrong with the AC adapter. Do not replace it.

   If the test result is FAIL, write down the failure ID (24-digit code). The information is also available in Test Logs on the main menu.

   NOTE: The failure ID code does not display unless the adapter is plugged in.

   • In Warranty - If the HP AC adapter is defective and the computer is under warranty, contact HP Customer Support with the failure ID (24-digit code).

   • Out of Warranty - If the AC adapter is defective and the computer is out of warranty, replace the AC adapter. For more information, see Ordering HP Certified Replacement Parts.

Hope this helps! Keep me posted for further assistance.
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