OMEN Gaming Laptop PC 15-ek1 (Fan Diagnostic Falure while working fine)

[NovaStarfire]

OMEN 15.6 inch Gaming Laptop PC 15-ek1

GPU fan was turning off while the computer was rendering high graphics. Cleaned the fans and noise started only on the GPU fan. Ran a diagnostic and the GPU fan was failing. Got two new fans from Amazon, replaced them, now both fan are spinning, but the GPU fan seems to be spinning slightly slower even on the Diagnostic test. To my surprise, even when they are both spinning well, the diagnostic test is saying that both fans fail the speed test.

Any idea how to identify the issue? 

[Rainbow23]

Hi @NovaStarfire,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your OMEN 15.6 inch Gaming Laptop PC 15-ek1 wherein you are getting a false diagnostic speed test message.

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this Weblink
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

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