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HP Recommended
OMEN Laptop - 15-en0023dx
Microsoft Windows 10 (64-bit)

Like so many others, many of my keys quit working and I am no longer under warranty.  My $1500 laptop is barely 4 years old and I have to use a wireless keyboard with it... they don't even have the part to purchase, anymore. This is the most expensive computer I have purchased and can't afford a new one right now, so I am extremely disappointed. I definitely won't be buying HP in the future.

3 REPLIES 3
HP Recommended

Laptop keys can be replaced. Some models are more difficult than others. Usually it is easier to replace a key or two than the keyboard.

 

https://www.google.com/search?q=omen+15-en+replace+key

 


There are a number of companies

https://www.laptop-keys.com/

https://www.google.com/search?q=ebay+replace+key+on+hp+laptop

https://www.laptopkeyreplacements.com

https://laptopkey.com/

 

 


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I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Thank you. From what I've read from others, more and more will probably keep going out, which I don't really feel like dealing with.  HP customer service sent me the product number to find a replacement keyboard, so I will probably go that route and just switch brands when I need a new one!

HP Recommended

Sorry you have this problem.  If you ever need a parts list

go to the below site and enter your serial number
https://partsurfer.hp.com/partsurfer/

 

When shopping for a laptop you might want to look at the repairability index

 

Here is a laptop (Apple) that requires the rivets to be drilled out to replace a key.

https://www.youtube.com/watch?v=02YoufYGR4g&ab_channel=MobileSentrixOfficial


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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