OMEN Laptop 17-an1xx

[terribleOMEN]

Hello AGAIN -- Echo  --

Don't know what u do @ HP; however, apparently, they [ HP management; HP Support ] won't pay ANY ATTENTION to YOU,

either !!!!  However, thank you for your attempt to assist !!!!

[terribleOMEN]

Hello again Echo_Lake  I am an HP Employee  ---  Please do not take umbrage at following comments.
However, you indicated (as an HP employee) that ‘someone’ at HP wud ‘get back to me’ concerning the multiple issues I have raised in this forum.  BUT  - comme habitude – NO ONE at HP has communicated with me yet  --  as you had suggested.  Further, I responded to YOU in this same ‘thread’ asking what you do at HP, such that I might determine your ability to ACTUALLY get some RESULTS from the HP management.  Sooo, why do u make posts, as u did, suggesting ‘…help is on the way…’  WHEN, in fact,
NO HELP is/was ‘…on the way…’   ??  That I worked at HP for > 20 yrs as a technical/marketing/management/GENERAL MGR and another 15 yrs as a General Mgr/Director/other at CRAY, Sequent, Informix, IBM [providing me w/sufficient mental acuity and experience in this business, I believe],  allows me to suggest that these banal and irresponsible posts by inexperienced  --  although possibly well-meaning – kids or others are valueless to Customers who are experiencing REAL
ISSUES severely impacting the usage of this/these HP products. Especially, when I have ALREADY apprised entire HP management staff of same issue   ----   WITH NO RESPONSE  --- other than to call tech
support  ---  which I have DONE multiple times  --- as mentioned previously. The tech support people in Albuquerque have been VERY helpful  -- HOWEVER  ---  they cannot/could not resolve such issues as:  display pixels damaged DOA; missing RAM memory; DOA Optane card; wrong OS; incorrect configurations; ‘hidden keystroke/keylogger spyware’; several other problems.  Having spent >75 hours attempting to rectify these issues as well as > $450 for missing/defective hardware, I asked HP management to ‘swap’ this unit for a REPLACEMENT unit of current vintage  ---  with NO SATISFACTORY RESPONSE from them.  Their names and e-mails follow:  ECR-MGRS <ecrmgr@hp.com>, Glen.Hopkins@hp.com, Christoph.Schell@hp.com, Kim.Rivera@hp.com, Vikrant.Batra@hp.com, tuan.tran@hp.com, alex.cho@hp.com, Enrique.Lores@HP.com

Maybe, just maybe, the computer gods will shine favorably and get me ANOTHER machine !!!  Thank you.     jimdandee123             hot      male       Thanks again  !!!!

[terribleOMEN]

EXCELLENT comments  --  Kudos to TerribleOMEN   !!!!!!    It's about TIME someone decided to bring horrendous problems/issues
to attention of HP management.  Hopefully, everyone (paying CUSTOMERS) who receives faulty/DOA/problem-plagued products from HP should contact HP management similarly to apprise them of issues.  We Customers spend lots of $$$$  on HP products and EXPECT those products to WORK/RUN properly !!!!   If  ' We Customers ' end up spending HOURS/DAYS/more attempting to FIX these problems caused by HP mfg/quality control/poor design/etc   ----  that 'opportunity cost' goes UNRECOGNIZED by HP  !!!  Further, HP should 'belly up'  & honor their responsibility to either FIX or REPLACE their deficient products  !!!   Thank you.