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‎09-25-2020 09:16 AM

HP Recommended
Product: OMEN by HP - 17-an053nr
Operating System: Microsoft Windows 10 (64-bit)

I have a 2-year-old OMEN by HP - 17-an053nr. My Battery recently stopped working. It's been declining in performance over time. A full charge would only get me 20 minutes and usually turning off at 50%. Now it shows 73% but does not charge when plugged in. Also if I unplug the power from the wall the Laptop dies immediately.

 

I don't think I have ever had a Laptop whose battery stopped working after just 2 years, so it's possible that this issue is fixable.  Also, where can I get a replacement, I tried using the HP assistant but nothing came up for battery under my product name.

 

Thanks

1 person had the same question
1 REPLY 1

‎09-26-2020 03:55 AM

HP Recommended

Search the online store according to the part number 922977-855, you should be able to get the battery you want

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