• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-10-2022 08:16 AM

HP Recommended
Product: OMEN by HP 17-cb0700nd
Operating System: Microsoft Windows 11

Hello, the laptop does not detect the integrated graphics UHD - CPU i7-9750H (disappeared in the device manager), in addition, the CPU usage has risen to about 70 percent.
I upgraded to Win 11 yesterday, the situation is still the same.
The laptop is still under warranty...

Made and updated bios on F40.
Should I contact the service?
Thank you Radooz

 

Category:
2 REPLIES 2

‎01-10-2022 12:09 PM

HP Recommended

@Radooz 

 

The specs of your machine is

 

            https://support.hp.com/au-en/document/c06385524

 

which does not say anything about its GTX video card but I believe it can be 1060 up therefore its iGPU was permanently disabled. My machine is the same.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-10-2022 12:24 PM - edited ‎01-10-2022 12:29 PM

HP Recommended

Video card is RTX 2070, operation memory 32 GB DDR4.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.