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03-12-2022 07:57 AM - last edited on 03-12-2022 09:02 AM by MarcusC
PC model: HP Pavilion dv6-6131sl
Good evening,
the laptop in question is very old, basically had Windows 7, and theoretically is not compatible with later operating systems. I have however upgraded it to Windows 10 with clean installation but I was not able to download the drivers correctly. The PC turns on, is running (it opens the cd drive for me), but shows black screen, without even showing the BIOS. It seems as if it was left in some kind of limbo even before showing me the brand screen. I've already tried connecting to an external monitor but no dice.
Afterwards I tried following a procedure recommended by you:
https://support.hp.com/us-en/document/ish_1997719-1528356-16
It correctly downloads the BIOS update driver, but when I run the exe it gives me the following errors:
"BIOS did not support InsydeFlash".
"IHSI: Get support mode fail in SMI!"
I ran the procedure from another pc that is not HP.
Solved! Go to Solution.
03-13-2022 07:15 AM - edited 03-13-2022 07:17 AM
Yes, I installed windows 10 and used it for about a week without any problems; until I tried to turn it on and encountered this problem.
Probably the link does not lead anywhere because I live in Europe and therefore I use a European IP, to me it opens without problems. Now I attach some images.
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What you see in the image is the procedure that I tried to follow, but without success.
03-13-2022 08:01 AM
I did exactly as you indicated now before you even told me, I switched memory slots. Now it started without any problems, thank you very much for your availability. Now, what do you recommend I do to make sure it doesn't happen again?