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Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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‎10-06-2022 10:35 AM

HP Recommended

Hello @samar1992 

 

It could be a quality problem of the battery or a technical problem of the mainboard. It is not possible to return the notebook after 4 months. HP will be able to repair the notebook under warranty. Either motherboard or battery or both.

 

Keep me updated

Kind regards

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‎10-06-2022 10:42 AM

HP Recommended

Its my fault that I didn’t sent it back in the first week. I thought after some cycles it will get better but it only gotten worse. 

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‎10-06-2022 12:54 PM - edited ‎10-06-2022 01:03 PM

HP Recommended

 

 

after 3 hours this is the result

BC01E892-F8C4-48E7-B4CE-01AD2FA6EB43.jpeg

 

5BE91E32-2DFC-45D2-AF01-C4F37FAFA589.jpeg

 

 

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‎10-06-2022 04:48 PM - edited ‎10-06-2022 04:49 PM

HP Recommended

Hello @samar1992 

 

(1) Start Windows and check battery taskbar icon status until it's 100% charged

(2) Click battery task icon and set slider to center position

(3) Disconnect charger and use the notebook and check how long the battery will last

(4) Please report your results

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‎10-07-2022 03:39 AM

HP Recommended

Used on balanced settings. Did browsing and watched youtube.
The battery lasted 2hrs 15mins.

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‎10-07-2022 03:45 AM

HP Recommended

Hello @samar1992 

 

(1) Check battery taskbar icon status until it's 100% charged

(2) Click battery task icon and set slider to left position ( energy saving )

(3) Disconnect charger and use the notebook and check how long the battery will last

(4) Please report your results

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