Omen 16 'drains' battery power even though it was plugged in when playing starfield

[Angga102]

I bought omen 16 with AMD 5800H and RTX 3070 8gb to play Starfield. game's running all right with no issue at all at high settings (getting 40-50fps) when it was plugged in. I noticed that the battery percentage is decreasing. not much, but I'm asking. is it normal? or something I need to put into mind??

[Irfan_06]

Hi @Angga102,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Follow the below steps to perform the battery Test.

1) Hold the power button for at least five seconds to turn off the computer.

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f2 key.

3) On the main menu, click Component Tests.

4) On the Component Tests menu, click Power, Battery, and then click Run once. The battery Test begins.

If the battery test passes, Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support