Omen 17 (2021) touchpad lag and unresponsive right click

[Waleed_Ahmed]

Hi all

I have purchased my Omen 17 4 months ago, and accidentally this problem was discovered after forgetting my wireless mouse so I start to use the touchpad and buttons.

So, I have discovered that lagging in touchpad and unresponsive right click.

Then, I have run hardware diagnostic tool and the result was fail in test of the right click.

After that i have contacted with live chat support and she told me that I have a hardware issue, but the problem that my laptop was purchased from USA and now I'm at Egypt so, it will be too difficult to return it back.

Then, I try to use hardware diagnostics UEFI through boot menu, and here was the surprise; that my right click is worked probably and their is no problem at all!!

So, can anyone tell me what can I do and where is the problem exactly because I don't think that is hardware one.

Thanks

[ub6424]

Hello @Waleed_Ahmed 

Sorry to hear that you are having problems ... 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.30 Rev.A

11.2 MB

Apr 11, 2022

Download

(2) Update drivers

Intel Chipset Installation Utility and Driver

10.1.18698.8258 Rev.A

0.5 MB

May 21, 2021

Download

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.A

17.3 MB

May 21, 2021

Download

(3) Reboot

(4) Update touchpad

ELAN Precision Touchpad Filter Driver

22.2.29.1 Rev.C

2.2 MB

Mar 17, 2022

Download

(5) Reboot and test your touchpad ...

Please report your results

best regards

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[Waleed_Ahmed]

All these steps were performed with live chat support 

I repeat them all right now but my right click button still not working

[ub6424]

Hello @Waleed_Ahmed 

You can replace the touchpad ...

In your case: Service is required !
- The computer should be disassembled and checked.
- [Recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Recommended] The function of the fan(s) must be checked

- Replace touchpad and cable

- General cleaning ...

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

See:

Maintenance and Service Guide

Page 48 Chapter 5 Removal and replacement procedures for authorized service provider parts

HP spare part number	Part description
M62229-001	Touchpad
M57110-001	Touchpad cable

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️