Omen 17 battery replacement

[sanjeevgeorge]

So apparently my Hp Omen 17 battery needs to be replaced within jst a year of purchase. Ive tried contacting hp multiple times for its replacement part when it was still in warranty. Warranty is over and no feedback from HP. I cant even find the HP store from its store locator page in Madrid, Spain. Anybody know the part number or where i can go and have it replaced from?

[praveen196]

@sanjeevgeorge Welcome to HP Community!

I understand that you would like to replace the battery.

8 cell 82 WHr 2.8 AH Li-ion (for products with N17P (GTX 1050/GTX 1050Ti) processors) 922976-855

8 cell 82 WHr 3.0 AH Li-ion (for products with N17E GTX 1070/GTX 1060 processors) 922977-855

You could purchase the part from HP, use the HP Parts surfer to identify the part: http://partsurfer.hp.com/search.aspx 

And order it via the HP Parts store: https://parts.hp.com/hpparts/CountryChoice.aspx?mscssid=&ccode=ZZ&lcode=ZZ 

Or alternatively, Contact HP for setting up an order/service via phone support   

Or you can contact local stores and [purchase the battery.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[sanjeevgeorge]

Thank you for your reply Praveen196. My laptop is the HP Omen 17 GTX 1070, Product Number - 2XP11AV. I searched for the part and it said the battery is the 8 cell 86 WHr battery. will the 82whr work for me? Also, the battery isnt in stock. Do you have the email or number of Contact HP I can contact, or the local stores in the Madrid area I can try and shop from?

[praveen196]

@sanjeevgeorge

According to the manual 8 cell batteries will work for your model.

https://www.hplaptopbattery.com.au/hp-922976-855-battery.htm

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!

[sanjeevgeorge]

Thank you Praveen. I was able to contact HP support and was advice to contact the Hp support of the country I bought the laptop from. I was also informed that HP does not have any official service centers in Spain.

The hplaptopbattery website you directed me to looks to be Australian site. Can you redirect me to maybe the UK or Spain site if it exists?

[praveen196]

@sanjeevgeorge

I understand your concerns. 

Please refer to the below link to contact UK phone support.

https://www8.hp.com/uk/en/contact-hp/phone-assist.html

Have a nice day!!