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Message 1 of 4
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Flag Post

Omen 17 doesn't recognize 2nd SSD drive

HP Recommended
Omen 17
Microsoft Windows 10 (64-bit)

OMEN Laptop - 17-cb1046nr

I took the SSD and SATA drive from my previous laptop and put them into my new HP Omen. The system recognized the SATA drive but the SSD doesn't show up anywhere. Disk management, device manager, bio, etc... it's nowhere.

 

The SSD is a Samsung 860 Evo M.2

 

If it makes any difference it was a boot drive on the previous laptop. If I can get it loaded and get the data off I plan to format it and use it as a data drive. I tried it in both SSD slots but it didn't make any difference.

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
Flag Post
HP Recommended

@petebert

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • Are you trying to boot from the SSD?
  • Do you have 3 hard drives connected to the computer?
  • Are you getting any errors on startup?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Message 3 of 4
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Not a boot drive.

 

3 HDs total, the SSD it came with, a 2.5" SATA and the one in question.

 

No errors.

 

I think the answer to why it doesn't work is because the EVO 860 isn't a NVME drive?

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HP Support Agent
HP Support Agent
27,931 27,916 1,850 2,486
Message 4 of 4
Flag Post
HP Recommended

@petebert

 

I am not sure whether the BIOS supports 3 hard drives. However, I recommend you contact support and check once.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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