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HP Recommended
OMEN Laptop - 15-en0013dx

My Omen laptop has had an issue with its hinge creaking that just seems to get worse over time. I have researched this, and there seems to be a known issue with a hardware design flaw in these laptops. The device is out of warranty, but I;m wondering if anyone has gotten HP to do anything about this issue. I've taken great care of the laptop, but the sound just seems to get worse. I am worried that its eventually going to snap something and make the laptop useless. Really starting to regret buying a laptop from HP if the build quality is this bad. 

 

Is there anything I can do to fix this? Based on my research it seems that this is just a poorly designed laptop, I checked all of the screws and they seem to be tightened down properly. Nothing I do seems to make the creaking get any better.

Thanks

1 REPLY 1
HP Recommended

@Turbofan0784

 

Welcome to the HP support community.

 

I understand that you are getting hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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