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OMEN 15.6 inch Gaming Laptop PC 15 (2Y3L7AV)

Hello,

I have an Omen15 and recently installed Cyberpunk and they are telling me that my Intel graphic card Driver is out of date. I am regularly doing the automatic computer update, and I checked in the drivers menu (right-click update driver) and nothing came up. When I go to the Intel website however they are suggesting some update for Intel® 6th-10th Gen Processor Graphics - Windows* (also for wireless bluetooth and wireless adapter).

 

So my question is: should I let my intel driver like it is, or update like suggested by the intel website?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi, @ShezamDenver 

 

If your notebook has the Intel/Nvidia switchable graphics, you can only use the drivers on the support page.

 

If you try and install the latest graphics driver from the Intel website it will cause the Nvidia graphics adapter to quit working--in other words, when the Intel graphics adapter can't handle the graphics load, it will not switch over to the Nvidia GPU.

 

However, you can update the Intel Wi-Fi and Bluetooth drivers to the latest versions from the Intel support page.

View solution in original post

4 REPLIES 4
HP Recommended

What is the processor that is installed in your laptop?

 

I ask that because you have provided the generic model series identification and not the specific product name and product number(SKU) 

 

You would be better off installing drivers from the HP Support portal for your laptop, unless you know the specific Intel Core processor that is installed.

 

https://support.hp.com/us-en/drivers/omen-15.6-inch-gaming-laptop-pc-15-ek1000/model/2100371353?sku=...



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HP Recommended

Hi, @ShezamDenver 

 

If your notebook has the Intel/Nvidia switchable graphics, you can only use the drivers on the support page.

 

If you try and install the latest graphics driver from the Intel website it will cause the Nvidia graphics adapter to quit working--in other words, when the Intel graphics adapter can't handle the graphics load, it will not switch over to the Nvidia GPU.

 

However, you can update the Intel Wi-Fi and Bluetooth drivers to the latest versions from the Intel support page.

HP Recommended

Hi, yes I have the Intel/Nvidia switchable graphics; thank you for your answer!

HP Recommended

You're very welcome.

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