Omnibook Ultra 14 keyboard issues

[MichaelKr]

Hi everyone,
I recently got an Omnibook Ultra 14 , and I've noticed a strange issue with the backspace key. It only registers input when I press it directly in the center. If I press near the bottom or edges of the key, nothing happens. All the other keys are working fine.

This doesn’t feel normal for a laptop at this price point, and I'm wondering if this is a hardware defect (like a misaligned stabiliser or hinge), or if anyone else has experienced something similar with this model?

Would appreciate any insight, not sure if I should try removing the keycap to inspect it or just go straight to warranty support.

Thanks!

[zoey7886]

@MichaelKr, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding keyboard issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're experiencing an issue with the keyboard on your Omnibook Ultra 14, it might be a hardware defect, such as a misaligned stabilizer or hinge, as you suspected.

Here are a few troubleshooting steps you can take:

Perform a Restart: Sometimes a simple restart can resolve minor inconsistencies in behavior.

Check for Software Updates: Ensure your keyboard drivers are up-to-date. You can check for updates in the Windows Device Manager.

Inspect the Key: Carefully check the backspace key for any visible misalignment or damage.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,