Omnibook Ultra Flip Display Broken

[Ato99]

The screen of my OmniBook Flip is broken after a fall and now remains black.
Can the screen be repaired? If so, approximately how much would it cost?

[VikramTheGreat]

Hi @Ato99,

Welcome to the HP support community.

I understand you are looking for a screen replacement for your HP Omnibook flip, as the screen is damaged. I’ll be happy to check and find the right part or available repair options to help you get this resolved.

Please share the full product number (for example, 15-ew0xxx) or the serial number in private so I can verify compatibility and provide the correct information.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[Ato99]

Hi @VikramTheGreat
Thank you for your answer.  In the meantime, I was able to submit my support case to HP support, and the case is currently being processed.
Thank you
Martin

[VikramTheGreat]

Hi @Ato99,

We’re glad to hear that your case has been successfully submitted and is now being processed. You’re in good hands. The HP Support team handling your case will review all the details and reach out with the next steps or any updates as soon as possible.
 

If you need help tracking your case status or have any follow-up questions in the meantime, feel free to reach out here anytime. We’ll be happy to assist further.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Ato99]

After I was able to register the repair via WhatsApp (and also paid for it!), I thought everything would now run smoothly.
Unfortunately, I was wrong!
After a week of waiting, no pickup had been scheduled yet, so I contacted HP support again, this time by phone. Now I've been waiting another 3 days and still haven't received a pickup date.
I have to say that I am not at all happy with the HP support process.
Firstly, the website with the dashboard is faulty and unclear:
- A first case (#), which I reported via chat, wasn't even properly opened. The chat option doesn't work. This case was then closed without me being able to contact them again.
- A second case (#) was opened via WhatsApp and the repair was initiated. A third case (#) was opened in the background, which I now don't see in the dashboard and for which I am waiting for the pickup!
- As described, the pickup has not yet been carried out despite contacting them twice.
I have to say, in this form, HP support is very poor.
I would be very grateful if my device could be repaired quickly now, as I need it for work!

Thank you
[edited]

[Ato99]

Hello @VikramTheGreat

Are you still there?

[VikramTheGreat]

Hi @Ato99,

Thank you for getting back to us with the case details. I’m really sorry to hear that you’re still waiting for your device. Could you please confirm if the payment has already been processed by the team? According to the case notes, our team was in contact with you regarding the service for the cracked screen and was arranging a quote, along with a follow-up that has already been raised. Please check and let me know, so I can review the status and ensure you receive the right support.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Ato99]

Hi @VikramTheGreat

Thank you for your attention.
Yes, the payment has been confirmed, and I've already received the payment receipt.
The pickup is now scheduled for tomorrow, Friday, November 7th. However, I haven't heard anything from the courier yet. I hope this works out and the repair can be carried out quickly and the repaired device can be sent back to me soon.

[VikramTheGreat]

Hi @Ato99,

Thank you for confirming the details.
 

We appreciate your patience and understanding. Once the pickup is completed, the return box is typically delivered within 2 business days (excluding weekends and holidays). After your device is received at our service center, the repair process generally takes about 4 to 7 business days, depending on the type of repair and parts availability.
 

Rest assured, our team will keep you updated throughout the process, and once the repair is completed, the device will be shipped back to you promptly.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Ato99]

Hi VikramTheGreat

I urgently need your help!!

The pickup by UPS took place as agreed on November 7th. However, the notebook apparently got lost en route to the repair center; the last tracking entry is from the UPS center in Arlesheim.

I contacted the Logistic Computing Support Consumer mailbox.

An investigation was launched with UPS (after I inquired about the notebook's status a week later). They didn't notice on their own that the notebook hadn't arrived for seven days. Now another seven days have passed, and I still don't know what's happened to my notebook. I've been without my new notebook for over a month now and desperately need it.