On lifting the laptop from top left, the laptop suddenly goes off, it happens regularly

[noone32]

i own HP Laptop 14s-fy1003AU, after 3 years, i think due to its plastic body, whenever i lift it from top left side while its on, it goes off suddenly and i have to reboot it again. i dont know why its happening but it keeps on happening if i lift it holding top left. i need to get it checked or what?

[Max3Aj]

@noone32, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand you're experiencing an issue where your HP 14s-fy1003AU laptop powers off suddenly when lifted from the top left corner. This kind of behavior, especially after a few years of use, can be concerning. Let's go through some possible causes and steps to resolve it.

Possible Causes:

1. Loose Internal Connection: Lifting the laptop might be disturbing a loose internal component, such as the battery connector or motherboard flex.
2. Chassis Flexing: Over time, the plastic body may develop slight warping or stress points, which can affect internal components.
3. Battery or Power Supply Issue: If the battery is aging or not seated properly, movement might interrupt power delivery.

Recommended Steps:

Perform a Hard Reset

This helps clear any residual electrical charge:

• Power off the laptop completely.
• Disconnect the charger and any peripherals.
• Press and hold the power button for 15 seconds.
• Reconnect the charger and power it on.

Run HP Hardware Diagnostics

Check for hardware issues using HP’s built-in diagnostics:

• Turn off the laptop.
• Press Esc repeatedly, then F2 to open HP PC Hardware Diagnostics.
• Run the System Test and Battery Test.

Check for BIOS and Driver Updates

Outdated firmware can sometimes cause power issues:

• Visit the HP Software & Driver Downloads page.
• Enter your product name: HP 14s-fy1003AU.
• Download and install any available BIOS, chipset, or power management updates.

Inspect the Laptop Physically

If you're comfortable:

• Gently press around the top left area while the laptop is on (without lifting) to see if it triggers a shutdown.
• If yes, it’s likely a hardware contact issue inside.

Given the symptoms, we suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - India | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode)

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[noone32]

it has a bit of crack on edge on its body, that might be a problem, but I've done the software checks in past but it didn't resolve the problem, i think getting it checked at service centre is best i can do

[Max3Aj]

Thank you for your response @noone32. 

We suggest you please visit the nearest HP authorized service center, the service team will check and assist you further. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - India | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode)

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Yes” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support